If you refuse to pay extra for those extra stairs and the courier is forced to take the goods back to the warehouse, there will be a fee. If you forget to tell us about those 7 stairs leading down to the kitchen then demand the courier to take it down anyway, there will be a fee. If the couriers have to make multiple attempts to deliver your goods because no one is there to receive them, there will be a redelivery fee. If you change your mind about an order after it's left the warehouse and we have to stop it mid delivery and re-route it back to the suppliers warehouse, there will be a fee.If you change your mind about an order before it has left our suppliers warehouse, there will generally be no fee.We never like to charge restocking (or other) fees however if we get charged by our suppliers or couriers due to your change of mind, we have no choice but to pass the fees onto you. We rely on you, as the receiver to check goods and document any damagesĭo I need to keep the packaging from my order?įor more detailed information about returns, please read our Returns Information page Our warehouse teams check every single order before they are loaded onto the truckĪlthough it's rare, sometimes items move around in transit and inside courier depos and damages can occur Our deliveries are insured but couriers are very strict and inflexible when claims are made outside of their policy window Once received, please check right away, don't leave it for a week or a month or more! This is because couriers will simply deny/reject any claims when received more than 24 hours after delivery. If you let us know beyond that, we will be unable to arrange any replacements or compensation. ![]() ![]() Shipping damages MUST be reported within 24 hours of receiving your order.This is the fastest way for us to arrange a replacement. If you notice any visible damage on the box of your item, please REJECT the delivery and the courier will take it back to the warehouse of origin.PLEASE inspect all deliveries for damages as soon as they are received.We have a 24 hour window to make a freight warranty claim.
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